Data confidentiality

1. Processing of personal data

1.1 Creating an account

When making a resolution request on Meu Guru, your personal data - provided at the time of your registration - is protected and is not displayed to any of the platform's users, that is, your information is not displayed to the other side of the site's users, the platform's gurus (tutors).

The following are understood as personal data arising from the creation of the account:

Name
Email address
Phone number
University (optional)
IP address

We process and protect this personal data for the following purposes:

To allow you to use Meu Guru;
To recommend content that may be of interest to you when creating your account, based on information you provide during onboarding (such as university);
To facilitate your service through our official support via WhatsApp (click here) and our other interaction channels.

The legal basis for processing your personal data for purpose (1) is the performance of a contract with you (the use of Meu Guru). With regard to purposes (2) and (3), we rely on a legitimate interest to keep you informed of updates via, for example, your dashboard, email or WhatsApp, to analyze the use of Meu Guru and to improve our service for users.

1.2 Placing an order

Likewise, when making a service request, none of the information from the registration is shared - the student, therefore, remains an anonymous user. Regarding the information and materials attached to the request, due to the student's consent and the need to send them, such as the dates indicated, comments made and files in different formats (pdf, doc, dwg, jpeg, png etc.), these are available for the gurus (tutors) to analyze and make their proposals for resolving them. Therefore, since it is subject to the user's subjectivity, any data shared is their responsibility.

1.3 Notifications by WhatsApp, email and marketing emails

We send emails and messages to users who have created an account. This includes the following types:

Notifications resulting from your use of the platform (registration, sending of orders, receipt of proposals, payment made, delivery of resolution and actions as a subscriber);
Updates related to the area of education in Brazil and around the world;
Tips and offers based on your use of Meu Guru, for example, new study tools;
Updates on new features or important changes to the website.

The following personal data are processed for this purpose:

First name
Email address
Phone number
University (when informed)
Subject requested in order

We process and protect this personal data for the following purposes:

To inform you about our own services (including activating your account, confirming your payment, etc.);
To send you messages with relevant information about updates within the topics and orders you have placed.

1.4 Other

We may also process your personal data for the following purposes:

For the execution of business processes, management reporting and internal management. The legal basis for this is our legitimate business interest;
To combat and prevent fraud and/or abuse of Meu Guru and to protect the position of MG SOLUÇÕES DIGITAIS LTDA and/or third parties. The legal basis for this is our legitimate business interest;
To ensure the security and stability of IT systems. The legal basis for this is our legitimate business interest.

2. Security

We take the protection of personal data seriously and MG SOLUÇÕES DIGITAIS LTDA takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. In addition, you can take the following measures yourself to protect your account:

Use a strong password;
Inform us in a timely manner about changes to your personal data or incidents concerning your personal data;
Be careful when disclosing personal information about yourself on your public accounts, on social media and through messages;
Log out after your visit to our website when using a public computer.

3. Your rights

Withdrawal of consent: you can ask us to withdraw your consent once it has been granted. We will then stop processing your personal data in the future unless there is another reason that requires us to do so;
Access: you can ask us what personal data we process about you. If we do so, we will share with you what personal data is processed, for what purposes, with which third parties it is shared, the storage periods used, the source from which the personal data may have been collected outside of you and information about any automated decision-making;
Correction: You can request that we improve or supplement your personal data if that personal data is incorrect or incomplete;
Deletion: You can ask us to delete your personal data if the personal data is no longer relevant to the purpose for which it was collected, when consent has been withdrawn, when you object to the processing of personal data based on a legitimate interest or when the processing of personal data is unlawful. You can always delete your own account;
Restriction of processing: you can ask us to restrict the processing of your personal data if the accuracy of the personal data is contested, the processing of personal data is unlawful but you do not want it to be erased or you are awaiting a response to a request to exercise the right to object. In this case, we will still store the data but will no longer process it;
Objection: You may object to the processing of your personal data where the data processing is based on our legitimate interest, including the use of personal data for direct marketing purposes;
Data transfer (data portability): You can request that we obtain your personal data in a structured, current and machine-readable form or transfer it to another organization where the data processing occurs automatically and is based on permission or agreement.

4. Your duties

When using Meu Guru as a customer, it is important to follow some duties to ensure a positive experience. Here are some duties:

Providing accurate information: When creating your account on Meu Guru or interacting with the gurus, please provide accurate and up-to-date information for the platform and order. This will help ensure that Meu Guru and the gurus can provide you with appropriate and personalized support based on your requirements.
Responsible use of data: As a customer, it is important not to share personal data between gurus and students, whether in the order description, files or chat. The data shared is only for the intended purpose, i.e. to obtain educational assistance and clarify your academic doubts. Avoid sharing sensitive or confidential information that is not relevant to the help request. Sharing data is subject to automatic cancellation of the order, invalidation of the refund and even cancellation of the registration on the platform.
Ask a clear and detailed question: When posting a request on Meu Guru, make sure to provide complete and relevant information about the problem that needs to be solved. This will help the gurus understand your need and provide the best possible assistance.
Set realistic deadlines and budget: When setting a deadline for the response and an initial price for the request, be realistic about the time needed for the solution and the fair value to be paid for the service.
Review guru proposals: After posting your request, you will receive proposals from interested gurus. Carefully review each proposal, taking into account the proposal value, reputation and reviews of the gurus, and choose the one that best meets your needs.
Communicate clearly and respectfully: When interacting with your selected tutor, maintain clear and respectful communication. Provide additional information if necessary and clarify any questions so that the tutor can help you efficiently.
Respect the rights of gurus: Gurus also have rights regarding their personal data. Respect the privacy and confidentiality of these professionals, avoiding the misuse or unauthorized disclosure of their personal information.
Rate the guru's work: After receiving feedback from the guru, rate the quality of the work done. This will help other clients make informed decisions when choosing a tutor and will also provide valuable feedback to the tutor.

Please note that these guidelines are general and may vary depending on Meu Guru's specific policies and guidelines. It is always important to consult the terms and conditions provided by the platform for more detailed information on customer responsibilities.

5. Responsible person, contract details and help center

This privacy statement applies to the processing of personal data of all users and visitors of the website. We offer an online platform through the website www.meuguru.com where users can, through negotiations between the parties (student and tutor), receive unique and private files of exercise solutions and other activities solved. We process personal data within the scope of this service. We respect your privacy and treat your personal data carefully in accordance with the General Data Protection Law (LGPD).

The controller is MG SOLUÇÕES DIGITAIS LTDA (Meu Guru (CNPJ 42.269.770/0001-84)), located at Av. Eldes Scherrer de Souza, nº 975, Ative Centro Empresarial, rooms nº 705 and 706 - Parque Residencial Laranjeiras, Serra, ES. If you have any questions or comments about this privacy statement, please contact contato@meuguru.com or via WhatsApp at clicking here.

We may change this privacy statement from time to time. When we publish a modified version, we will clearly display this on our website. The most recent version of our statement can be found on this page.

6. Warranties

The platform offers some guarantees to its customers, such as:

Adjustment guarantee: If you identify any inconsistency, the chat will be available 48 hours after the delivery time for conversation between you and your guru.

Satisfaction guarantee: If you are not satisfied with the service provided by the guru, you can request adjustments and corrections within 7 days after delivery of the work.

Security guarantee: The platform has security measures to protect the information of clients and tutors, guaranteeing the anonymity of the student, in addition to having a secure payment system.

Quality assurance: All gurus go through a rigorous selection process and are evaluated by students after completing their work, ensuring the quality of the services provided.

Assertiveness guarantee above 60%: If the resolution obtains an assertiveness lower than 60%, you can open a refund request in support. The guarantee period to open the request is up to 7 days after the order delivery date. Our commitment is in relation to the assertiveness of the delivery made by the guru and not with the grade at the student's educational institution.

Customer support: The platform offers customer support via WhatsApp, email or Instagram to assist customers with any questions or issues that may arise during the service. Opening hours: Monday to Friday from 8 am to 8 pm, Saturday and Sunday from 9 am to 6 pm.