Question 1 A help desk technician is talking to a user to clarify a technical problem that the user is having. What are two examples of open-ended questions that the technician might use to help determine the issue? (Choose two.) What happens when you try to access your files? What updates have you performed lately? Can you boot the operating system? Can you boot up in safe mode? Has anyone else used the computer recently? Question 2 A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application? Task Manager Add or Remove Programs Event Viewer System Restore