Question 1
What component is most suspect if a burning electronics smell is noticed?
- Power supply
- RAM module
- Hard drive
- CPU
Question 2
In which step of the troubleshooting process would a technician have to do more research on the internet or within the computer manual in order to solve a problem?
- Identify the problem.
- Verify full system functionality and, if applicable, implement preventative measures.
- Establish a plan of action to resolve the problem and implement the solution.
- Test the theory to determine the cause.
- Document findings, actions, and outcomes.
Question 3
Which two types of data should be backed up before troubleshooting a computer for a customer? (Choose two.)
- Windows operating system files
- Internet Explorer favorites file
- BIOS system file
- Driver files for the hard disk
- Documents that are created by the customer
Question 4
An employee reports that the output of a workstation display is distorted. The technician checks the manufacturer website and downloads the latest version of the video driver. After the video driver is installed, what should the technician do next?
- Log the previous and current version numbers of the video driver.
- Schedule the next system checkup with the employee.
- Show the display card to see how the video performance is better.
- Open a video editing application to verify the video performance.
