Question 17

A technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose two.)

- Disconnect the computer from the network.
- Search helpdesk repair logs for more information.
- Ask the customer open-ended questions about the problem.
- Log in as a different user.
- Discuss solutions with the customer.

Question

Question 17

A technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose two.)

- Disconnect the computer from the network.
- Search helpdesk repair logs for more information.
- Ask the customer open-ended questions about the problem.
- Log in as a different user.
- Discuss solutions with the customer.

Accepted Answer

**Answer: A, D**

- Disconnecting the computer from the network can help determine if the issue is related to network security.
- Logging in as a different user can help identify if the problem is specific to a particular user account.

Question 17 A technician suspects that a security issue is ...

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