Question 19
A technician is called to troubleshoot a problem where a user claims that none of the print jobs from this morning have printed. The technician sees that there is only one printer installed in the device list and it is a network printer shared with other users. What should the technician check?
- the fuser assembly
- the IP address of the printer
- the print queue
- the user rights to the printer
Question 20
Which statement is correct about applying firmware updates?
- Firmware updates are sometimes irreversible.
- It is possible to use the Roll Back feature to reverse the change.
- Firmware updates should not be included as part of the preventive maintenance program.
- The firmware updates can be installed automatically using the Windows Service Pack utility.
