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The image shows a BitLocker recovery screen. It prompts you to unlock your boot drive by retrieving the BitLocker key. Here are some steps you can follow:
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Check Your Microsoft Account: If your device is linked to a Microsoft account, visit the BitLocker Recovery Keys page on the Microsoft website to find your recovery key.
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Work or School Account: If this is a work or school device, try accessing your organization's account at aka.ms/aadrecoverykey.
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Physical Copies or USB: Check if you saved the recovery key in a physical document or on a USB drive.
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Contact IT Support: If this is a managed device, contact your IT department for assistance.
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Visit the FAQ: For more information, go to aka.ms/recoverykeyfaq.
Make sure to keep a copy of your recovery key in a safe place for future use.